Privacy Statement

1. Introduction

This Privacy Statement explains how EU COC (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website and services. We are committed to protecting your privacy and processing your personal data in a transparent and lawful manner in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using our website or services, you agree to the practices described in this Privacy Statement.

2. Personal Data We Collect

We may collect and process the following personal data:

  • Full name

  • Email address

  • Phone number

  • Billing and payment information

  • Vehicle information (VIN, make, model, year)

  • Delivery address (for paper COC via courier)

  • IP address and technical usage data

We collect personal data only when necessary to provide our services or comply with legal obligations.

3. Purpose of Data Processing

Your personal data is processed for the following purposes:

  • Processing and managing COC orders

  • Communicating order updates and service-related information

  • Delivering digital or paper documents

  • Verifying vehicle eligibility with manufacturers or authorized partners

  • Handling customer support and inquiries

  • Complying with legal and regulatory requirements

4. Legal Basis for Processing

We process personal data based on:

  • Performance of a contract (order fulfillment)

  • Legal obligations

  • Legitimate business interests

  • User consent, where required

5. Data Sharing and Third Parties

Your personal data may be shared only with:

  • Vehicle manufacturers or authorized representatives

  • Courier and delivery service providers

  • Payment service providers

  • IT and hosting providers

We do not sell, rent, or trade personal data to third parties for marketing purposes.

6. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Statement or to comply with legal obligations. Once no longer required, data is securely deleted or anonymized.

7. Data Security

EU COC implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or misuse. Access to personal data is limited to authorized personnel only.

8. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Restrict or object to data processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with a supervisory authority

Requests can be made by contacting us through the website.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage or disable cookies through your browser settings. Further details are available in our Cookie Policy.

10. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), appropriate safeguards are implemented to ensure data protection in accordance with GDPR.

11. Changes to This Privacy Statement

EU COC reserves the right to update or modify this Privacy Statement at any time. Any changes will be posted on this page and will take effect immediately upon publication.

12. Contact Information

If you have questions or concerns about this Privacy Statement or how your data is handled, please contact us via the official contact details available on the EU COC website.